FAQ
Frequently Asked Question
General FAQ
What types of internet connections do you offer?
We offer a Fiber Optic internet connections, which is future proof.
What internet speed packages do you provide?
We offer a variety of speed packages to suit different needs and preferences. Our plans range from basic speeds for casual browsing to ultra-fast options for heavy streaming and gaming.
Is there a data cap on your internet plans?
Most of our plans come with unlimited data usage, ensuring you can enjoy seamless browsing and streaming without worrying about data limits. However, please check the details of your specific plan for any exceptions.
Do you offer Wi-Fi equipment with your plans?
Yes, we provide Wi-Fi routers with many of our plans, allowing you to connect multiple devices wirelessly within your home or office.
What is the process for setting up the internet service?
Setting up our internet service is straightforward. After subscribing to a plan, our professional technicians will install and configure the necessary equipment to ensure a smooth and hassle-free setup.
Is your internet service available in my area?
Our service coverage extends to many regions in Umbergaon, but availability may vary based on your location. Please contact our customer support to check availability in your area.
What are your customer support options?
We offer customer support through various channels, including phone, email, Support Ticket in JCN app and WhatsApp chat. Our dedicated team is always ready to assist you with any inquiries or technical issues.
Are there any additional fees or hidden charges?
We believe in transparency, and there are no hidden charges in our billing. The pricing you see for each plan is the price you pay. However, please review the terms and conditions for a clear understanding of any applicable fees.
What happens if I move to a new address?
We understand that circumstances change. If you’re moving to a new location within our service area, we can help you transfer your internet service seamlessly. Just inform us in advance, and we’ll take care of the rest.
Technical FAQ
What factors can affect my internet speed?
Internet speed can be influenced by several factors, including the type of connection, network congestion, the number of connected devices, the distance from the router, and the condition of your hardware and wiring.
How do I troubleshoot internet connectivity issues?
If you experience connectivity problems, first check if other devices are also affected. Restarting your modem and router, checking for loose cables, and ensuring the correct network settings can often resolve common issues. If problems persist, contact our technical support team for further assistance.
What is a static IP address, and do you offer it?
A static IP address is a fixed address assigned to your device, which remains the same each time you connect to the internet. While most residential plans offer dynamic IP addresses, some business plans may include the option for a static IP.
What is the recommended router placement for optimal Wi-Fi coverage?
Placing your router in a central location away from obstructions and interference can optimize Wi-Fi coverage. Walls, furniture, and electronic devices can affect signal strength, so positioning the router strategically can improve overall performance.
What do I do if I forget my Wi-Fi network password?
If you forget your Wi-Fi password,you can access your router settings through a web browser to retrieve or reset the Wi-Fi password. Alternatively call our Support team for an online guide !
All OTT plans are available on Yearly packages and can be activated via OTP received on Registered Mobile Number